We want you to love everything you buy from us. If you are not completely satisfied with your item for any reason, you may return it to us within 7 days for an EXCHANGE or STORE CREDIT ONLY. Sorry, return shipping fees are paid by customers unless the items were damaged or error on our part.
Please see below for more information.RETURN POLICY
- Merchandise must be in original and saleable condition and must be free of makeup, perfume, deodorant, animal hair and any other marks or stains.
- Items must be unworn, unwashed, unaltered, and all tags intact.
- The following items may not be returned:
Sale items, jewelry, handbags, hats, scarves, and products made to customer's specification.
- All returns must be postmarked within seven (7) days from receiving your items.
- If you have received a defective item, please contact us within 3 business days of receiving your shipment. You will need to include written details about the defect and attach pictures.
* We accept authorized returns only; any unauthorized returns will not be credited back to you.
- You will be responsible for all return shipping charges.
- You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
- We strongly recommend that you use a trackable method to mail your returns. Please keep receipt as proof of posting as we cannot be held responsible for items lost or damaged in the post.
- After receiving your return and once the item has been checked and inspected for the condition, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
- We will issue a store credit via E-Gift Card.
- The original shipping fee will be deducted from your credit total.
EXCHANGES
A size guide is included for all items. We strongly recommend taking your measurements and use the size guide to determine the right size for you.If you wish to exchange your item for another size, you must return your unwanted item back to us. The above Return Policy still applies for Exchanges.
The customer is responsible for the return Shipping cost.
After we receive, inspect and approve your item, we will issue a store credit via E-Gift Card.
You may then place an order for the desired size using your store credit.
Please contact us to initiate a return authorization by sending an email to info@shopsfromitaly.com