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15% OFF Your First Purchase When You Sign Up For Our VIP List
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FAQs

SHIPPING

Do I pay for the Shipping?

We offer Free Standard Shipping for orders more than $100, within the 48 Contiguous United States- excluding non-contiguous States of Alaska and Hawaii and all off-shore United States territories and possessions, which are American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. The Shipping Fees for orders placed from non-contiguous States are paid by the customer. The options and rates will be available at the Checkout once all the information is entered.

Customers pay a flat fee of $9.95 for orders less than $100 shipped within the 48 Contiguous United States.

Customers pay a flat fee of $25.00 for orders shipped to Canada.

What are my shipping options and how are they calculated?

Expedited delivery is available for an additional charge. Weekend delivery is available based on the selected shipping method. Shipping options are available at Checkout once all the customer information is entered. The calculation is based on the shipping address, package size and weight.

Do you ship internationally?

At this time, we ship to Canada only.

What shipping carriers do you use?

We use all major carriers. For Standard Shipping, best option is selected based on the orders' size and weight.

When will my orders be shipped?

In-stock items are shipped within 24-48 hours during Business Days. Some items at our store are Made by Order and they will ship within 10-14 days.

RETURNS / EXCHANGE

Do you accept returns?

We want you to love everything you buy from us. If you are not completely satisfied with your item for any reason, you may return it to us within 7 days for an EXCHANGE or STORE CREDIT ONLY. Merchandise must be in original and saleable condition and must be free of makeup, perfume, deodorant, animal hair and any other marks or stains. Items must be unworn, unwashed, unaltered, and all tags intact. The following items may not be returned: Sale items, jewelry, handbags, hats, scarves, and products made to customer's specification.

What is your return process?

All returns must be postmarked within seven (7) days from receiving your items. If you have received a defective item, please contact us within 3 business days of receiving your shipment. You will need to include written details about the defect and attach pictures. Please contact us to initiate a return authorization by sending an email to returns@shopsfromitaly.com (link to open email) We accept authorized returns only; any unauthorized returns will not be credited back to you. You may refer to our RETURNS & EXCHANGE page for more detailed information.

How soon will I get my store credit?

After receiving your return and once the item has been checked and inspected for the condition, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. We will issue a store credit via E-Gift Card. The original shipping fee will be deducted from your credit total. You may refer to our RETURNS & EXCHANGE page for more detailed information.

Can I make an exchange for a different size?

A size guide is included for each product. We strongly recommend taking your measurements and use the size guide to determine the right size for you. You may refer to our RETURNS & EXCHANGE page for more detailed information.

ORDERING & PAYMENT OPTIONS

How can I select the right size?

A link to the Size Chart is included in each product's Description section. The references to US sizes are an estimate and we strongly recommend taking your measurements as shown in picture in the Size Guide to determine the right size for you. If you need a clarification, we are also available by Chat (shown on the Store Screen) for a quicker response. Outside operational hours, you may email your questions to: info@shopsfromitaly.com (open an email)

I want to purchase an item, but you don't have my size. Can I place a Custom order?

Some of the designers on our site do accept custom orders. Please send an email with your inquiry to info@shopsfromitaly.com and provide the information such as the article of interest, your size, etc.. You will be contacted with additional information.

Are all products Genuine Italian products?

Yes! All products are specifically selected from true Italian artisan designers. The products are made, produced and manufactured in Italy.

Can I purchase a Gift Card Online?

Yes, please CLICK HERE TO PURCHASE A GIFT CARD.
Gift Cards have no expiration date. If you wish to purchase a Gift Card in a denomination other than shown on the website, email us at info@shopsfromitaly.com.

How do I redeem my Gift Card?

Gift Cards may be redeemed online while placing an order. Please have your gift Card available, as you will need to input the card number and pin during the checkout process.

What forms of payment are accepted at ShopsfromItaly?

We accept the following forms of payment:
-Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Sezzle, ShopsfromItaly Gift Cards.

All credit cards must be USA-issued cards.

What is Sezzle payment option shown in the Product's page?

SEZZLE is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans.

They break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

How do I search for an item that I cannot find?

You may click on "Search" icon at the top-right of the screen and enter product keywords, such as type, color or size.

How do I choose Sezzle for my payment option?

Once you’re ready to check out, select Sezzle as a payment method. If you're a returning shopper, you'll just need to log in. If you're a new shopper, there will be a step-by-step guide through creating an account and linking a payment method.

How long does it take to get approved for Sezzle Payment?

You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments are due. Sezzle will charge the first installment amount the day that you place your order, and the rest will be automatically scheduled.
Sezzle will send you text and email reminders, so there aren't any surprises!

If I pay by Sezzle, will my order be shipped immediately?

There is no delay in order processing and shipping. After you’re approved and your complete checkout, your order will process and ship just like we would with any other payment method.

Am I at risk of catching the Coronavirus (COVID-19) from packages?

We at ShopsfromItaly are especially and unwaveringly committed to doing everything we can for the safety and well-being of our clients. We are following guidance from the Centers for Disease Control and Prevention, as well as our local, state and federal governments, to minimize the spread and impact of the virus. To that effect, we are following the safety protocols of regular hand washing and sanitizing all surfaces. The virus has poor survivability on surfaces, there is likely very low risk of spread from products or packaging that are shipped.
Please read our Blog post: A MESSAGE TO OUR CUSTOMERS DURING COVID-19 for more information.