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FAQs

SHIPPING

Do I pay for the Shipping?

We offer Free Standard Shipping for purchases above $100, within the 48 Contiguous United States.

Customers pay a flat fee of $9.95 for orders less than $100 shipped within the 48 Contiguous United States.

Shipping to Canada will incur a $25 flat shipping rate and Canadian customers are responsible for duties and taxes.

Shipping to Mexico, Europe, Asia, Africa, Central America, South America and Oceania will incur a $50 flat shipping rate and customers are responsible for duties and taxes.

The Shipping Fees for orders placed from non-Contiguous States including Alaska and Hawaii will incur a $50 flat shipping rate.

What are my shipping options and how are they calculated?

Expedited delivery is available for an additional charge. Weekend delivery is available based on the selected shipping method. Shipping options are available at Checkout once all the customer information is entered. The calculation is based on the shipping address, package size and weight.

Do you ship internationally?

Yes.  Shipping to Mexico, Europe, Asia, Africa, Central America, South America and Oceania will incur a $50 flat shipping rate and customers are responsible for duties and taxes.

What shipping carriers do you use?

We use all major carriers. For Standard Shipping, best option is selected based on the orders' size and weight.

When will my orders be shipped?

All products' shipping time is shown within each product page. The shipping time varies from 2 days up to 30 business days from the date of the order determined by the product's availability.
“Business Day” refers to Monday through Friday excluding holidays.

RETURNS / EXCHANGE

Do you accept returns?

We want you to love everything you buy from us. If you are not completely satisfied with your item for any reason, you may return it to us within 7 days for an EXCHANGE or STORE CREDIT ONLY. Merchandise must be in original and saleable condition and must be free of makeup, perfume, deodorant, animal hair and any other marks or stains. Items must be unworn, unwashed, unaltered, and all tags intact. The following items may not be returned: Sale items, jewelry, handbags, hats, scarves, and products made to customer's specification.

What is your return process?

All returns must be postmarked within seven (7) days from receiving your items. If you have received a defective item, please contact us within 3 business days of receiving your shipment. You will need to include written details about the defect and attach pictures. Please contact us to initiate a return authorization by sending an email to info@shopsfromitaly.com. We accept authorized returns only; any unauthorized returns will not be credited back to you. You may refer to our RETURNS & EXCHANGE page for more detailed information.

How soon will I get my store credit?

After receiving your return and once the item has been checked and inspected for the condition, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. We will issue a store credit via E-Gift Card. The original shipping fee will be deducted from your credit total. You may refer to our RETURNS & EXCHANGE page for more detailed information.

Can I make an exchange for a different size?

A size guide is included for each product. We strongly recommend taking your measurements and use the size guide to determine the right size for you. You may refer to our RETURNS & EXCHANGE page for more detailed information.

ORDERING & PAYMENT OPTIONS

How can I select the right size?

A link to the Size Chart is included in each product's Description section. The references to US sizes are an estimate and we strongly recommend taking your measurements as shown in picture in the Size Guide to determine the right size for you. If you need a clarification, we are also available by Chat (shown on the Store Screen) for a quicker response. Outside operational hours, you may email your questions to: info@shopsfromitaly.com.

I want to purchase an item, but you don't have my size. Can I place a Custom order?

We don't offer custom orders at this time.

Are all products Genuine Italian products?

Yes! All products are specifically selected from true Italian artisan designers. The products are designed and produced in Italy.

Can I purchase a Gift Card Online?

Yes, please CLICK HERE TO PURCHASE A GIFT CARD.
Gift Cards have no expiration date. If you wish to purchase a Gift Card in a denomination other than shown on the website, email us at info@shopsfromitaly.com.

How do I redeem my Gift Card?

Gift Cards may be redeemed online while placing an order. Please have your gift Card available, as you will need to input the card number and pin during the checkout process.

What forms of payment are accepted at Shops From Italy?

We accept the following forms of payment:
-Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Meta pay, Afterpay and Shops From Italy Gift Cards.

What is Afterpay payment option shown in the Product's page?

Afterpay is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans.
They break down the total cost of your purchase into 4 smaller payments.
No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

How do I search for an item that I cannot find?

You may click on "Search" icon at the top-right of the screen and enter product keywords, such as type, color or size.

How do I choose Afterpay for my payment option?

Once you’re ready to check out, select Afterpay as a payment method. If you're a returning shopper, you'll just need to log in. If you're a new shopper, there will be a step-by-step guide through creating an account and linking a payment method.

How long does it take to get approved for Afterpay Payment?

You will be notified at checkout what sort of payment plan you’re approved for, including how much is due upfront and when the next payments are due. Afterpay will charge the first installment amount the day that you place your order, and the rest will be automatically scheduled.

If I pay by Afterpay, will my order be shipped immediately?

The Shipping time is the same for all payment methods.

Am I at risk of catching the Coronavirus (COVID-19) from packages?

We at Shops From Italy are especially and unwaveringly committed to doing everything we can for the safety and well-being of our clients. We are following guidance from the Centers for Disease Control and Prevention, as well as our local, state and federal governments, to minimize the spread and impact of the virus. To that effect, we are following the safety protocols of regular hand washing and sanitizing all surfaces. The virus has poor survivability on surfaces, there is likely very low risk of spread from products or packaging that are shipped.