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A Message to Our Customers During COVID-19

A Message to Our Customers During COVID-19

In an era of online shopping and global shipping, it's expected for our customers to have concerns and questions about shipments and transfer of virus through packages. Am I at risk of catching this new virus from a package I receive? This was one of the questions that some NPR listeners asked during a NPR Live Coverage in The Kansas City area on Feb 3rd, 2020.
In this uncertain time, we at Shops from Italy are especially and unwaveringly committed to doing everything we can for the safety and well-being of our clients.  First order of business is to confirm that all products sold on the website at this time have been imported from Italy and received in US storage area.  All customers' orders will be shipped from our US storage area located in California.
As the coronavirus (COVID-19) affects us all in diverse ways, we are closely monitoring this rapidly evolving situation. We are following guidance from the Centers for Disease Control and Prevention, as well as our local, state and federal governments, to minimize the spread and impact of the virus.

To that effect, we are following the prescribed safety protocols of regular handwashing, sanitization of all surfaces and minimizing physical contact.

Our customers’ ease of mind is important to us and we want to provide you some information and guidelines that are available on Centers for Disease Control and Prevention (CDC).

The answer to the question above; “Am I at risk of catching the new coronavirus from a package I receive?” was "almost certainly no, according to the Centers for Disease Control and Prevention.  "Because of poor survivability of the virus on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures, "the CDC concludes in its Q&A.  Infectious disease specialists we spoke with were even more definitive.  "It's not going to be transported on a box, "says Dr. Michael Ison of Northwestern University, who studies viral infections among transplant patients, who have weakened immune systems.  (NPR)

"There is no evidence from any previous outbreak that anyone has ever gotten infected from a package," Elizabeth McGraw, director of the Center for Infectious Disease Dynamics at Pennsylvania State University, tells NPR. 

McGraw says it is highly unlikely that the virus could survive for multiple days outside or inside a cardboard box, for example, that contains something an infected person had sneezed on or handled. (NPR)


Wear disposable gloves when handling dirty laundry from an ill person and then discard after each use.

Launder items as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely.

Dirty laundry from an ill person can be washed with other people’s items.

Clean and disinfect clothes hampers according to guidance above for surfaces. If possible, consider placing a bag liner that is either disposable (can be thrown away) or can be laundered.

A Message to Our Customers During COVID-19-2

You may refer to the link below to get additional information.

CDC Guidelines on Cleaning Household Items and Clothing

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